Consumer Reviews and Negative Comments
At Tax Defense Partners we take the reputation of our company very seriously and we appreciate your feedback including both positive reviews and your suggestions for helping us in our continuous efforts to improve our services. And as a national tax relief firm that serves thousands of clients annually, we know that a company our size will never be without complaints.
While you may come across anonymous Internet complaints against Tax Defense Partners on opinion boards and ripoff reports, our proven track record demonstrates our commitment to serving our clients and achieving the best possible outcome for them. Our ethical and honest approach to tax resolution has helped us achieve a 99.7% client satisfaction rate in over 10,000 tax relief cases, while saving clients over 55 million dollars in back taxes and IRS penalties since 1998. We are so confident in the services we provide that we actually post our offer in compromise results on our web site under “Tax Relief Success Rate.”
However, with some tax relief firms making headlines for misrepresenting their ability to resolve IRS problems, we know it’s important for us to expressly state that Tax Defense Partners is not a scam. We don’t make misleading and unrealistic guarantees for the outcome of our clients’ cases. We’re not out to defraud taxpayers of their hard-earned money. We know that IRS problems can cause an immense amount of fear and anxiety, and our mission and passion is to provide tax help to those who feel hopeless against the IRS. Therefore we are invested in more than just getting your business – our main focus is customer service and understanding your precise needs to achieve the best possible outcome for your specific case.
Tax Defense Partners Success Rate
Tax Defense Partners has a 99.7% customer satisfaction rating. That’s based on the inverse of our complaint ratio. While even a few complaints amongst thousands of satisfied customers are more than we’d like, we are proud that that only about 0.3% of our thousands of customers have filed a complaint. We work hard to achieve this level of satisfaction and as a qualified and ethical tax relief firm, we make a commitment to our clients that we will do everything in their best interest to resolve their case and make it a priority to be responsible and responsive throughout the tax resolution process.
But You Don’t Have to Take Our Word For It
Our customers depend on us to provide reliable and expert tax relief services and an exceptional customer experience. We do our best to meet and exceed their high standards. But you don’t have to take our word for it. Check out the Better Business Bureau’s TrustLink message board to see over 80 positive reviews from our satisfied clients! As the nation’s leading tax mediation and negotiation firm, we have been an accredited Better Business Bureau member for 12 years and continue to maintain the highest BBB rating in the tax relief industry.
We are also endorsed by well-respected public figures such as Bill Handel and Glenn Beck. These guys know us and the quality of work we produce, and as national personalities with their own credibility on the line, they would never endorse a company they didn’t feel is stellar. They’ve turned down other tax relief firms in our industry, but have been proudly endorsing Tax Defense Partners for years.
Over the years we’ve also won numerous awards and recognitions. As CEO and founder of Tax Defense Partners, I recently earned CPA Magazine’s national recognition of Top Tax Advisor to Know During Recession and was also named an Executive of the Year Finalist in the 2009 American Business Awards.
We Welcome Your Feedback and Thoughts
We look forward to your feedback – both positive and negative – in our continuous endeavors to better serve our clients. We know there may be times during the tax resolution process that your case may appear to not be moving forward – however, this is never the case. There is much that goes on behind the scenes that involves a tremendous amount of communication between your team and the IRS and/or state agencies. Some cases can be completed quicker than others, depending on the IRS workload and how quickly you respond to providing necessary information when requested to do so. Your dedicated Case Specialist will keep you updated and do their best to respond to all forms of communication with you in a timely manner.
We Are Here For You
We have a Quality Assurance Division in place that most companies don’t. The Quality Assurance team works tirelessly to ensure that all lines of communication are open and that nothing goes unaddressed throughout the tax resolution process. If you have a complaint, know that our goal is 100% client satisfaction. If you are an existing client and you have a legitimate complaint or concern, please do not hesitate to contact your Case Specialist or Supervisor. If this does not resolve the problem, please ask to speak with a representative of our Quality Assurance team. They are in place to ensure we provide the highest level of IRS tax help, service and support to our customers.
Why We Don’t Respond To Anonymous Internet Complaints
We do not publicly respond to anonymous comments for several reasons. While we abide by federal privacy laws, we are also bound by our high standard of confidentiality to our clients. Since we are not able to discuss the specifics of a client’s case without his/her express permission, we would not be able to supply an informed rebuttal or response to Internet complaints that would provide value to either the complainer or other reader. So while you may choose to make the decision to post your complaint to the Internet, know that this will not help you get assistance with your concerns or help you resolve your IRS problems in any way. The best thing to do is contact us directly so we can help you with your situation.
Successfully Reaching a Resolution for Your IRS Problems
I founded Tax Defense Partners to help taxpayers struggling with IRS problems and it’s the most rewarding thing I have ever done in my life! Since founding TRS in 1998, I have helped save clients well in excess of $55 million and settled thousands of cases for an average of $.11 on the dollar. We look at each individual’s circumstances and our attorneys and Certified Tax Resolution Specialists fight on their behalf to ensure the best possible outcome to their specific IRS tax problem.
For the past 13 plus years I’ve helped saved people from financial crisis, enabling and empowering them to turn their lives around so they can sleep at night and plan for a home and retirement for themselves and a future for their kids. That’s why people in crisis seek us out. We are an emergency room for people for who have tax problems and need a tax expert in their corner. We know how scary it can be when the government contacts you and they are going to look through your files. We take that fear away by knowing the Internal Revenue Service inside and out. We help people who have collection-related matters, bank levies, tax liens, or garnished wages. Additionally, we provide audit representation as well as negotiate tax settlements on the behalf of taxpayers. Our average client has four to eleven years of unfiled tax returns. It’s daunting, but fixable. There’s a solution to every problem.
We’ve helped thousands of taxpayers just like you by immediately taking their IRS problems off their dining room tables and directly into our office where we take over all communication with the IRS. We will work with you to provide the best solution for your individual circumstances while acting as your advocate during the tax resolution process to protect your rights and ensure that you are not obligating yourself to pay a penny more than what you have to.
More Tax Help, IRS News and Tax Relief Tips:
- Tax Help Tips: Unlawful Deductions Can Cost You More Money in Penalties Than It Can “Save You”
- Last Minute IRS Tax Relief Tips for Filing 2009 Tax Returns and Resolving Back Taxes
- Celebrity Tax Woes: Scorsese & Pacino Owe the IRS More Than $2 Million in Back Taxes
- Tax Resolution Tip: Take Advantage of the Offer In Compromise
- IRS Holds Taxpayers Responsible – No Matter What