Q: Does Tax Resolution Services, Company, ever get complaints?

A: At TRS, we would be naïve to think that any tax national problem representation firm of our size and scope, serving thousands of clients annually, would be immune from complaints. Having said that, nothing is more important or valuable to us at TRS than our company's reputation, built client by client since our start in 1998. With great pride, we can cite an almost perfect client satisfaction rate from a list of more than 10,000 tax-beleaguered consumers who have come to us over the years seeking tax relief and a permanent solution to their IRS and State tax problems. We have saved our clients over $85 million in delinquent taxes, interest, and penalties. So confident are we in the services we provide that we post our settlements results on our web site (www.taxresolution.com) under Tax Relief Success Rate.

It is important to do your research when seeking a tax resolution firm. Scam artists abound in this field, and they usually promise the moon before they even examine the merits of a client's case. They may seek a hefty upfront payment and keep escalating the fees without any cap. At TRS, we conduct a thorough no-fee interview to determine whether we can help a client and will only accept a client if we believe we can achieve tangible results. Then will we propose a flat fee for clearly defined services. That fee will only increase if the client changes the scope of the work. We do not collect any funds from the consumer until a signed Retainer Agreement and Powers of Attorney are returned by the customer.

Take time to examine credentials. TRS founder and CEO Michael Rozbruch is himself an experienced Certified Tax Resolution Specialist. He has earned CPA Magazine's national recognition as "Top Tax Advisor to Know During the Recession" and was also named an Executive of the Year Finalist in the 2009 American Business Awards.

We at TRS have received kudos for our honest, ethical approach from our clients, national pundits Rush Limbaugh, Glenn Beck and Sean Hannity, and referring tax attorneys, among many others. Our proven track record demonstrates TRS's commitment to serving our clients and achieving the best possible outcome for them.

TRS has been an accredited Better Business Bureau member for over 12 years and continues to maintain one of the nation's highest BBB rating in the tax problem resolution industry for a firm of our size and scope. When researching, be sure to check out the Better Business Bureau's TrustLink message board to see our nearly 100 overwhelmingly positive reviews from our satisfied clients.

Should you as a TRS client have a complaint, understand that our goal is 100 percent client satisfaction. We are in existence to exceed the consumer's expectations. Please do not hesitate to contact your Case Specialist or Supervisor, and if this does not resolve the problem, please ask to speak with a representative of our Quality Assurance team. They are in place to ensure we provide the highest level of IRS tax help, service, and support to our customers. You need to know that at TRS we always welcome your feedback and suggestions.

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